Capital One direct deposit issue hits thousands of customers


                                                           Watchmore

Thousands of Capital One customers experienced widespread technical issues on Thursday morning, with delayed direct deposits and inaccessible funds.

Key Details
  • Customers reported difficulties accessing accounts via mobile app and website
  • Direct deposits were not being credited to accounts as expected
  • Capital One acknowledged the technical problem in a public statement
Bank's Response

Capital One stated: "We are aware of a technical issue impacting some customers' ability to receive deposits and access accounts. Our teams are actively working to resolve this matter as quickly as possible."Customer Impact
  • Numerous complaints surfaced on social media platforms
  • Some customers faced potential financial disruptions due to missing payments
  • The bank promised to "care for all reasonable fees incurred" as a result of the incident
Context
This technical outage comes shortly after a CFPB lawsuit against Capital One on January 14 alleging deceptive practices regarding interest payments.

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